Chief Minister’s Complaint Center

By | August 11, 2019

Citizens can call at the Chief Minister’s Complaint Center (Helpline: 0800-02345) to register their complaints related to DC Offices, Health, Education & Police.

A centralized mechanism to address complaints and reform public service delivery in Health, Education, Police and DC Office.

Complaint Registration

Helpline (0800-02345)
Call Center Agent
Customized data entry page
Complainant Receives
Complaint ID via (8070)

Assignment

Responsibility
Assignment Matrix
UC, Tehsil, District, Province
Complaint Assignment
Resolver Receives SMS (8070)

Escalation

Multi-level auto-escalation
If not resolved

Resolution

Relevant Official
within stipulated time

Feedback

Feedback Collection
Via CFMP stream

Chief Minister's Complaint Center

 

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