Citizens can call at the Chief Minister’s Complaint Center (Helpline: 0800-02345) to register their complaints related to DC Offices, Health, Education & Police.
A centralized mechanism to address complaints and reform public service delivery in Health, Education, Police and DC Office.
Complaint Registration
Helpline (0800-02345)
Call Center Agent
Customized data entry page
Complainant Receives
Complaint ID via (8070)
Assignment
Responsibility
Assignment Matrix
UC, Tehsil, District, Province
Complaint Assignment
Resolver Receives SMS (8070)
Escalation
Multi-level auto-escalation
If not resolved
Resolution
Relevant Official
within stipulated time
Feedback
Feedback Collection
Via CFMP stream
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