Government of Pakistan, Federal Board of Revenue (FBR) has issued the official Notification letter on 28th October, 2019 in connection with prohibition of personal interaction with Taxpayers / businessman.
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Keeping in view the prevailing perception of FBR and also in order to do away with fake communication from some quarters and in order to build confidence level of taxpayers.It has been decided that no officer/official of the FBR(HQ) or its field formation will contact with any taxpayer or businessman in any form i.e. physical visit, telephonic/mobile calls, SMS or email etc. except when legally authorized to do so, which in every case is to be a legal notice or official communication with QR code/Bar code or any other code/manner as may be prescribed under the law.
This policy shall come into force from 1st November, 2019 and any officer/official found indulged in such activity shall be proceeded against strictly under the Government Servants (Conduct) Rules, 1964 read with Government Servants (E&D) Rules, 1973.
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These directions shall apply to all formations of FBR being Inland Revenue (Income Tax, Sales Tax and Federal Excise Duty) and Customs.
Taxpayers, business community and trade bodies are requested to assist in implementing this policy by reporting to FBR any contravention of these directions.