Jubilee Insurance Latest Jobs 2020 Head of Contact Centre

Jubilee Insurance is offering latest jobs 2020 for a young, energetic and self-motivated individual who can work in a highly-charged, fast-paced, and challenging environment as Head of Contact Centre. The individual will lead the entire operations of the Contact Centre by constantly monitoring and managing day-ta-day performance of agents and deliver on all Sales, Service and Collection targets.


Responsibilities


• Set strategy for the development of the Contact Centre in line with new practices and technologies

• Develop and execute an overall business plan for the Contact Centre, covering all retail products to be sold online

• Be responsible for end-to-end customer contact processes and associated customer experience, supporting cross Company initiatives to drive improvements, improve efficiency and reduce complaints

• Lead, inspire and develop a team of motivated and engaged Sales/Service Officers


Requirements


• Minimum Bachelor’s in any discipline with at least 5 years experience of managing a Contact Centre

• Excellent communication and leadership skills to lead and motivate a growing Sales force

• Experience in implementation and use of CRM, IVR, telephony, cloud-based solutions and messenger platforms among other technologies

• Online/Telemarketing Sales experience interested candidates may apply or careers@jubileegeneral.com.pk latest by July 25, 2020.

Jubilee Insurance Latest Jobs 2020 Head of Contact Centre

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