Punjab Information Technology Board, Government of Punjab has issued the official Notification letter on 4th February, 2020 in connection with school education department hotline 2020 (Helpline Number: 042-111-11-2020) – monthly summary report.
Please find overleaf herewith, School Education Department Hotline Punjab Summary report as of 31st January 2020 for dissemination and further necessary action please.
Key facts are;
⇒ Total logs are 195,974: Actionable Complaints = 39,583 and Inquires & Suggestions = 156,391
⇒ Quality of resolution (Closure rate) = 91%
⇒ Overdue complaints = 2,483 (6%) of total Actionable Complaints.
⇒ Re-opened complaints = 26 (0.07%) of total Actionable Complaints.
⇒ Top districts with overdue complaints are Bahawalnagar, Gujrat, Jhelum, Okara and Gujranwala.