Punjab Information Technology Board, Government of Punjab has issued the official Notification letter on 4th February, 2020 in connection with school education department hotline 2020 (Helpline Number: 042-111-11-2020) – monthly summary report.
Read More: Telephone Numbers of School Education Department 2020
Please find overleaf herewith, School Education Department Hotline Punjab Summary report as of 31st January 2020 for dissemination and further necessary action please.
Key facts are;
⇒ Total logs are 195,974: Actionable Complaints = 39,583 and Inquires & Suggestions = 156,391
⇒ Quality of resolution (Closure rate) = 91%
⇒ Overdue complaints = 2,483 (6%) of total Actionable Complaints.
⇒ Re-opened complaints = 26 (0.07%) of total Actionable Complaints.
⇒ Top districts with overdue complaints are Bahawalnagar, Gujrat, Jhelum, Okara and Gujranwala.
