How To Report Mobile Theft
♦ If your mobile phone handset has been stolen/snatched or misplaced, you can lodge a complaint with PTA in the following ways to get it blocked:
- Helpline: 0800-25625
- Email PTA at: imei@pta.gov.pk OR
- Visit PTA Headquarters or nearest PTA Zonal office
♦ The complainant can also contact Citizens Police Liaison committee (CPLC) helplines: 1102, 021-35662222 & 021-35682222 for lodging complaint of snatched / stolen / lost mobile phone.
Read More: How Do I Complain About a Fake Call To PTA
What to Provide
♦ AII IMEls of Stolen/lost Mobile Phone
♦ Mobile number (used In stolen/lost phone)
♦ Brand/model/color
♦ Date of incident
♦ Name
♦ CNIC number
♦ Father’s name/Mother’s name
♦ Address
♦ Contact number
Read More: PTA Mobile Registration Facility at Operators, Franchises & Service Centers
How to Check Status of Phone
The status of blocking can be checked after 116 working hours of reporting in following ways:
♦ SMS: Send 15-digit IMEI to 8484
♦ Website: https://www.dirbs.pta.gov.pk/
♦ Android App: Check status of device via android application (DVS)
Once blocked following status shalt be displayed against the stolen IMEI search;
Your mobile device (IMEI #) is blocked Reported Stolen/Lost/Misused to PTA
PTA’s mandate is only limited to blocking of phone. In order to trace/track stolen phone, local police may be approached.
False reporting is a criminal offence and will be dealt as per law.
IMEI of a mobile device can be found by dialing *#06#. It can also be checked in the “settings” of mobile device. IMEI is also printed on the device box.